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Guide Formal Request Format for the Credit Card Refusal

Mayank

Mayank

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May 21, 2024
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Just copy this mail with your cc application number and make the necessary changes according to the banks. The support executive will reach out with the specific reason. No more vague internal guidelines and blah blah crap. Short and simple.

This one is copied from a Reddit post. Apparently, this has helped a lot of people.
"In my case, SWIGGY LTF was offered on April but the number entered on my swiggy account was different with what was registered on HDFC. Still I had some hope that they would approve but atleast i got my reason. They even asked me to post some signed docs about the phone number to process the application further. Hope this tip will help you guys, Cheers!"


just-follow-this-to-get-the-reason-s-for-credit-card-v0-8vf2xitlqqkd1.webp
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Here is the text extracted from the image:

Subject: Request for Reason of Credit Card Application Rejection
Dear HDFC Bank,

I am writing to formally request the reason for the rejection of my HDFC SWIGGY Credit card application with the application number 3749275

As per the Reserve Bank of India guidelines, financial institutions are obligated to provide applicants with clear and specific reasons for
the rejection of credit card applications. I believe this information is essential in understanding the factors that influenced the
decision and taking the necessary steps to improve my creditworthiness.

I kindly request you to provide the specific reason(s) for the rejection of my credit card application at the earliest possible.
Thank you for your prompt attention to this matter.

Sincerely,
XYZ
 
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HDFC rejected my swiggy LTF application twice in last few months, will send this email and see
 
They replied more useless

"We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank."

WTF is this how can we know whats the issue
 
warrior said:
They replied more useless

"We wish to inform you that your application has been considered in line with the bank's internal credit policy (which is based on a combination of financial and related criteria and/or statistically determined scores to assess credit eligibility) and operating/credit processes (which include a combination of verifications, credit We regret to inform you that we are unable to approve your application as it does not meet the above mentioned internal criteria of the bank."

WTF is this how can we know whats the issue
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You can inform them that you would raise the issue of non-transparency further to the nodal officer and later to the RBI Ombudsman.
 
If you escalate it to the RBI ombudsman, the Bank will surely respond to you,

1724760639202.webp
 
Mayank said:
You can inform them that you would raise the issue of non-transparency further to the nodal officer and later to the RBI Ombudsman.
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Greetings from the Reserve Bank of India!

We have carefully examined the captioned complaint and our observations are given here under.

2. As regards your complaint, your credit card application was rejected by the bank since it did not meet bank's commercial norms. Sanctioning / rejecting of credit card is a commercial decision of a bank and it is beyond the scope of Ombudsman. Hence, your complaint stands rejected as non-maintainable as per Reserve Bank – Integrated Ombudsman Scheme, 2021.

3. In view of the above, we are constrained to classify your complaint as non-maintainable and close it under clause 16(1)(a)10(1)(a) of the Reserve Bank - Integrated Ombudsman Scheme, 2021[1].

4. This is issued with the approval of RBI Ombudsman/Deputy RBI Ombudsman.

We appreciate your understanding
 
warrior said:
Greetings from the Reserve Bank of India!

We have carefully examined the captioned complaint and our observations are given here under.

2. As regards your complaint, your credit card application was rejected by the bank since it did not meet bank's commercial norms. Sanctioning / rejecting of credit card is a commercial decision of a bank and it is beyond the scope of Ombudsman. Hence, your complaint stands rejected as non-maintainable as per Reserve Bank – Integrated Ombudsman Scheme, 2021.

3. In view of the above, we are constrained to classify your complaint as non-maintainable and close it under clause 16(1)(a)10(1)(a) of the Reserve Bank - Integrated Ombudsman Scheme, 2021[1].

4. This is issued with the approval of RBI Ombudsman/Deputy RBI Ombudsman.

We appreciate your understanding
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Got update from Axis


Dear Mr. xxxx,


Thank you for writing to Axis Bank.

This is with reference to your complaint raised at The Office of Banking Ombudsman in relation to credit card application C1-0000xxxxxxxxxx-C1 rejection.

The reference number for the interaction is: xxx and xxx with the bank.

As per our investigation we wish to submit as below:

We are in receipt of the confirmation from our concerned end that we cannot process this application as per bank internal norms.

We have recently carded you in last month on 30th July 2024 with Neo MasterCard and we can issue another retail card after 90days and cooling period is not over hence card application decline at underwriter level.

We reiterate that our inability to offer you the Credit Card does not in any way reflect on the creditworthiness of the customer.
You can re-apply for the credit card after six months from the date of your current application.

Alternatively we would be pleased to offer customer a pre-approved credit card (Insta Easy Credit Card) which does not require any income documents and the same is issued against Fixed Deposit with our bank. We request you to visit our website www.axisbank.com or click on the link: http://www.axisbank.com/personal/cards/credit-cards/our-cards/easy-credit-card/features-benefits.aspx to know more about Insta Easy Credit Card.

The Bank’s stance in the matter has been reviewed and approved by the Bank's Internal Ombudsman.

We thank you for banking with us & look forward to your continued patronage.

Note:- Interactions are tracked via the Service Request number. We request you not to change the subject line in future correspondence.

We assure you the best of our services.
 
Is it just me, who feels that lately RBI Ombudsman has become slow and also little bit biased in favour of banks?
 
mgforce said:
Is it just me, who feels that lately RBI Ombudsman has become slow and also little bit biased in favour of banks?
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Yes, people have started bombarding the RBI Ombudsman without following the escalation matrix.
 
Mayank said:
Yes, people have started bombarding the RBI Ombudsman without following the escalation matrix.
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I actually followed all. It depends on bank also. HDFC gave the worst response.


Dear xxx,

This is with reference to your e-mail dated August 28, 2024 regarding your Application Reference Number xxx.



On receipt of your mail we have liased with the concerned department for review and we request you to share correct address and Land mark to review further.

We request you to forward the enclosed declaration form duly completed along with any one of the address proofs as specified in the declaration attached below. Please forward the duly completed form to the address mentioned below.

By Post -

HDFC Bank Cards Division
P.O.Box No.8654
Ambattur Industrial Estate, P.O.
Chennai - 600 058

Couries Address:

HDFC Bank Cards Division
Door No 94 SP, Estate Bus Stand
Wavin Main Road Mogappair West
Chennai 600058

Alternatively, you may drop the completed declaration form at the credit card drop box at your nearest HDFC Bank Branch, addressed to The Manager – HDFC Bank Cards Division. Please ensure that all the documents sent by you are self-attested.

To help us serve you better, please quote the above-mentioned reference number in all your communications in this regard. We would be able to take up further processing of your application only upon your confirmation on the above.



Kindly note the query reference number for this e-mail: xxx.

Assuring you of our best services.

In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction.

If you are not satisfied with the resolution, you may write to our Grievance Redressal Officer Mr. Shanmugasundar R at HDFC Bank Cards Division, 8, Lattice Bridge Road, Thiruvanmiyur, Chennai-600 041
 
Yes, HDFC is all fucked up!. I was in India in June for a month and sent them LE request letter by post with all the forms duly signed. I came back here and then I receivedd the email stating this "Duly signed declaration" crap. Seems like India is going digital and HDFC is moving towards stone age. o_O
 
Look at this stupid HDFC, Am an existing customer with 2 CC and they say address is not matching , idk whats wrong with them.
1725976217089.webp
 
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