Regalia Gold missing out to send sms/email for milestones

[SKMA7]

Hi Guys

If your having Regalia gold credit card

If you have missed any quarterly/annual milestone to claim and that got expired means

Just raise a complaint to PriorityRedressal.CreditCards@hdfcbank.com

Bcz if you observed once they never triggered any SMS/Email once milestone
(quarterly/Annually) was achieved

So you just have to highlight this point that I didn't receive any message or mail once I achieved due to this I cannot able to avail this.

Mostly they are not sending alerts to only Regalia gold card holders so bug or miss from their end. in case if you got any sms/email you can ignore.

I checked with many Regaila gold users, 100% no one got any message.

Due to this miscommunication I lost one annual flight voucher bcz I wasn't aware I have completed 5Lakhs spend and they also didn't send any sms/email for this.

So after multiple mail and calls they have triggered voucher to me on Jan 22nd.

So check your and escalate your case if they didn't accept raise to RBI as we have proof that we didn't communication on this.

 

[Sauravkumar]

Hi- I also missed to claim the annual voucher.

Do i need to send email on PriorityRedressal.CreditCards@hdfcbank.com ??

 

[Sauravkumar]

I have been sending emails to customerservices.cards@hdfc.bank.in from last 2 weeks but each time they are denying to get the voucher reinstateted.

What steps have you followed ?

 

[SKMA7]

I got it after 3 months of fight with them. Just raise priority team and u can inform you haven't received any sms once milestone was achieved due to this u have missed it (if in case you haven't received any sms/email notification of this bring the point like without sms/email notification how can you know u have completed so and so milestone benefit and say you can track everytime manually its there responsibility to notify customer). Talk to your RM parallel and raise an escalation for fasfer process.